Cancellation and Deposit Policy

At Blackheath Hair & Co your appointment is very important to us.

Prior to each appointment, time and preparation is often needed by our team so that we can give you the best possible service during your visit. The salon takes your appointment as a verbal contract and in turn, it is reserved especially for you.

Please understand that when you forget or cancel your appointment without giving enough notice, the salon misses the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive salon services.

For this reason, please be advised that the salon will require a deposit at time of booking. We respectfully ask that if you are unable to attend your appointment, please contact the salon ASAP to avoid losing your deposit.

For a quick and easy way and save you coming into the salon, we are now able to take deposits via our online booking system as well as over the phone.

We have tried to put off introducing a Deposit Policy for a long time, but unfortunately the missed appointments are becoming more frequent and add up, so we have had to do what is in the best interest of the business, staff and our existing clients.

DEPOSIT POLICY

A deposit of 50% will be required to secure an appointment for any services booked at the salon, the deposit will be taken at the time of booking of the appointment. The booking will not be confirmed until payment has been received.

Deposits are non-refundable but can be transferred if you give the salon at least “48 hours” notice that you need to cancel or re-schedule your appointment.

CANCELLATION POLICY – “48 HOURS” NOTICE PLEASE

We understand everyone has busy lives and sometimes circumstances are beyond your control. If you must cancel your appointment, we ask that you give as much notice as possible, we require at least 48 hours’ notice prior to your appointment for your deposit to be transferred to a future booking.

If the cancellation is less than 48 hours’ notice your deposit, we will be lost.

We know these policies may be frustrating for clients who have to cancel at short notice for genuine reasons, however, our stylists run busy columns and a late cancellation or a no-show for an appointment means someone on the waiting list loses out. We will happily re-book a new appointment for you as soon as possible