Terms & Conditions
Company Details
Blackheath Hair & Co
26 Montpelier Vale, Blackheath Village, London, Se3 0TA
Registered in England & Wales. Company no: 3191722.
Registered office address: 26 Montpelier Vale, Blackheath Village, London, Se3 0TA
APPOINTMENTS & BOOKINGS
Appointments can be made either in the salon, over the phone, using the salon app and also via our online booking portal https://blackheathhair.co.uk.
You are advised to pre-book appointments to ensure you receive their desired service, time and service provider. Walk in and standby clients are accepted.
Please ensure you give us correct contact information. We may send reminders by text and email or call directly to notify you of your upcoming appointment.
Appointments booked for a chemical service must adhere to the skin test policy otherwise we have the right to change or cancel your appointment.
CHANGES & CANCELLATION
If you need to change or cancel an appointment, please contact the salon as soon as possible. All services will require a non-refundable booking fee, which can only be transferred to another date, provided a minimum of 48 hours notice given. Should you cancel your appointment within the 48 hour notice period. The non refundable booking fee will be retained by the salon.
Sometimes we are required to amend appointments to ensure you receive the correct timing for your service. We will contact you if we need to amend appointments.
If on the day your stylist or therapist is not available to perform the service (e.g. sick) we endeavour to contact you as soon as possible. We will try to offer another individual or reschedule your appointment. Please ensure that we have up to date contact information.
LATE ARRIVALS & NO SHOWS
You should aim to arrive at the salon ready for your appointment time. We understand that you may run late and we ask that you contact the salon to notify us if you are going to be late. We may be required to amend or shorten the time of your appointment to avoid inconvenience to other clients.
If after 10 mins of your scheduled appointment time you fail to show, without notification from yourself, we will mark the appointment as a ‘No-Show’. This will be marked upon your file. If you accumulate more than 3 no shows, we reserve the right to ask for full payment for future appointments.
PRICES
Prices on our price list.
SKIN TEST POLICY
A skin test carried will need to be carried out 48 prior to any colour or chemical service.
We may require further tests to be performed if you or the salon is changing brand of product that is used, if you have had any lifestyle changes that could impact on your safety or to test the suitability of the products on you. This is not an exhaustive list.
No exceptions are made to the above rules and failure to adhere to the policy may result in your service being changed or cancelled. Under no circumstances do we accept waivers or disclaimers.
CHEMICALLY TREATED HAIR – YOUR RESPONSIBILITIES
Chemically treated hair, such as the use of colouring or perming products can cause damage to hair. Your stylist will try to ensure that the use of colour or perming products will cause the least amount of damage to your hair. However, we can’t guarantee the condition of your hair outside the salon unless you follow the guidance given by your stylist and use appropriate professional quality shampoo, conditioner and hair care products, as recommended by your stylist.
YOUR VALUABLES
We don’t take responsibility for lost or damaged items. You should keep your valuables with you at all times and ensure you have everything before you leave the salon. We ask that you don’t bring in with you any items that could potentially be damaged because of activity in the salon. If you are requested to remove jewellery or other items for your service, ensure that you store them somewhere safe.
CHILDREN
Well behaved children are welcomed into the salon provided they are accompanied by an adult or guardian. Children cannot be left un-accompanied or left with salon staff at any time whilst in the salon.
MOBILE PHONES AND ELECTRONIC DEVICES
Mobile phones, tablets, MP3 players are permitted provided you are discreet and do not disturb other clients or staff in the salon.
YOUR DATA
Please refer to our Privacy Policy for more information on how we treat your data.
CCTV & VIDEO MONITORING
Video monitoring equipment is used in the salon for the safety and security of our clients, staff and visitors. Recordings are held securely in accordance with the General Data Protection Regulation.
COMPLAINTS
Our priority is for you to be completely satisfied with the service you receive from us.
We run a professional business, so we aim for the highest standards in everything we do.
We take all complaints seriously, so we have a complaints policy and process we follow to make sure things are put right when needed and we learn from your feedback.
PROCESS
Tell someone you’re not happy with the service you received, either whilst in the salon or as soon as possible after leaving.
We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. We aim to resolve complaints asap.
Where we think your complaint is reasonable, we will redo the part or all or the service soon as possible. The work can be done by an alternative stylist if you prefer, although this may not be possible if the individual is self-employed.
If we can’t fix the problem, we may offer a partial or full refund depending on how reasonable we consider your complaint to be.
